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Summary
C(caps)SG is looking for an experienced Operational Engineer to join the Ascendon product team.
This role focuses on the operation, deployment, and support of our cloud-based SaaS platform used by global telecom clients. You will be part of a technical team responsible for maintaining system reliability and supporting continuous improvements in a DevOps environment.
Company : CSG
Position : Operational Engineer
Job Type : Remote
Location : India
Key Responsibilities
- Act as the first responder for production incidents, ensuring timely analysis and issue resolution.
- Work with development, QA, and architecture teams to enhance monitoring, logging, and alerting systems.
- Deploy and configure Ascendon Core Billing (ACB) solutions in production environments.
- Track platform performance and ensure high availability of the system.
- Maintain standard operating procedures (SOPs) and playbooks for incident management.
- Participate in agile team processes including sprint planning and DevOps activities.
- Support and mentor junior engineers within the team.
- Collaborate with global stakeholders across time zones for smooth operations.
Required Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or related field.
- Minimum of 3 years’ experience managing enterprise-grade applications.
- Strong problem-solving and troubleshooting abilities.
- Hands-on experience with CI/CD pipelines, preferably using Azure DevOps.
- Proficiency in scripting languages such as Python or Bash.
- Good knowledge of relational databases like PostgreSQL or SQL Server.
- Experience working with AWS services and serverless deployments.
- Understanding of telecom billing systems is an added advantage.
- Excellent communication skills and willingness to handle production support and on-call duties.
This position offers a chance to work in a dynamic environment with a global team while contributing to an innovative cloud-native telecom billing platform.
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