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Role Overview
As a Technical Support Engineer, you will be the first line of support for both internal teams and external customers.
Your responsibilities will include monitoring server operations, resolving tickets and incidents, and ensuring data integrity.
A key part of your role will be identifying the root cause of technical issues and documenting solutions for future use.
Company: Invenger Technologies
Role : Technical Support Engineer
Experience : fresher
Qualification : degree
Pay scale : 1-3.5 Lacs P.A
Location : Mangaluru
Key Responsibilities
- Provide technical assistance for applications and production systems.
- Handle tickets, incidents, and system-related problems effectively.
- Monitor server jobs, ensuring data is accurate and processes run smoothly.
- Conduct daily checks to maintain system performance.
- Perform root cause analysis and share solutions with the team.
- Collaborate with internal delivery teams on production issues.
- Document new learnings and procedures to improve knowledge sharing.
Desired Candidate
- Profile BE/BCA/MCA/M.Tech/M.Sc in Computer Science or a related field.
- Strong communication and problem-solving skills.
- Solid knowledge of SQL and database management.
- Experience with scripting languages.
- Exposure to incident management or system support roles is a plus.
