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Summary
Wipro, a leading global IT company, is conducting a walk-in recruitment drive for the role of IT Service Desk Analyst (Level 1) at its Pune office in Hinjewadi Phase 2.
This is an excellent opportunity for freshers and early-career professionals looking to start their journey in IT support and service management.
Role : IT Service Desk Analyst (L1)
Experience : 0–2 years
Location : Plot No-31, Rajiv Gandhi Infotech Park, Phase 2, MIDC, Hinjewadi, Pune
Shift : Rotational (5 days working, 2 days off)
Interview Time: Every Tuesday & Thursday, 10:00 AM – 1:00 PM
Contact Person : Laraib Khan
Key Responsibilities
- Handle user queries and technical issues related to applications, systems, or networks through call, chat, email, or walk-ins.
- Analyze, troubleshoot, and resolve IT incidents while maintaining high standards of customer service.
- Log tickets, document activities, and follow up within specified timelines.
- Escalate critical issues that need immediate attention to higher-level teams.
- Maintain professional communication and ensure timely updates to users.
- Work effectively in a 24x7 shift environment.
Required Skills and Qualifications
- Bachelor’s degree in IT, Computer Science, or related field (preferred).
- 0–2 years of experience in IT helpdesk or service desk (voice support).
- Strong verbal and written communication skills.Basic understanding of ITIL concepts and incident management.
- Working knowledge of Windows and Mac OS environments, networking basics (DNS, DHCP, TCP/IP, VPN), and remote support tools.
- Ability to handle Microsoft applications such as Outlook, MS Office 365, and other business software.
- Customer-focused attitude and willingness to learn in a fast-paced environment.
