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Job Overview
As a Technical Support Engineer, you will be the first point of contact for users facing IT-related issues.
Your primary responsibility will be to identify, log, and resolve basic technical problems while ensuring timely support according to company standards.
This is a great opportunity for fresh graduates to gain hands-on experience in the IT support domain.
Company : freelancer
Position : Technical support engineer
Experience : freshers can apply
Qualification : degree
Opening : 15
Location : chennai
Key Responsibilities
- Provide first-level technical support for hardware, software, and networking issues.
- Troubleshoot problems related to OS installation, LAN configuration, and desktop support.
- Support applications and tools such as email configurations, printers, DNS, DHCP, and ADDS.
- Record and track user issues using ticketing tools, ensuring timely resolution.
- Collaborate with team members to escalate complex problems when necessary.
Desired Skills
- Basic knowledge of operating systems, networking, and hardware troubleshooting.
- Familiarity with BIOS, Outlook setup, and server support will be an added advantage.
- Good communication and problem-solving skills.
- Ability to manage tasks methodically and provide clear guidance to end-users.
Candidate Requirements
- Male graduates who completed their degree between 2017 and 2024.
- Freshers with zero to one year of experience are welcome to apply.
- Candidates must possess strong interest in IT support and willingness to learn.
