Summary
As an Associate Support Engineer, you will be the first point of contact for customers using Precisely products.
The role is customer-facing and requires strong problem-solving skills, effective communication, and a passion for helping users by troubleshooting and resolving technical issues.
Company : Precisely
Position : Associate Support Engineer
Experience : freshers
Qualification : Degree
Location : Bengaluru
Key Responsibilities
- Handle customer/partner queries via calls and emails.
- Create and update support cases in the tracking system.
- Take ownership of issues, analyze diagnostics, and provide timely resolutions.
- Escalate cases when required, following severity guidelines and SLA commitments.
- Keep customers informed with clear and professional communication.
- Document resolutions, FAQs, and contribute to the knowledge base.
- Support pre-sales and services engineers remotely during demos or installations.
- Collaborate with development, product management, and global support teams.
- Continuously learn and extend product/technology knowledge.
Requirements
- Degree or equivalent qualification from a recognized institution.
- 0–1 year internship/project experience in relevant technologies.
- Strong communication skills in English (verbal and written).
- Customer-focused mindset with problem-solving ability.
- Comfortable using laptops/desktops and technical tools.
- Self-learning attitude (via e-learning, self-study, or hands-on practice).
- Professional ethics and values aligned with Precisely’s culture.
Preferred Technical Skills
- Operating Systems: Linux, Unix, AS400, AIX, Mainframe.
- Databases: Oracle, MS SQL.
- Cloud Platforms: AWS, Azure, Google Cloud, SAP.
- Programming: Java, C, C++, C#, Python.
- Networking and security basics.
- Experience/knowledge of Sterling B2B Integrator or Sterling File Gateway (good to have).
Why Join Us
- Opportunity to work on enterprise-grade products.
- Exposure to global support teams (EMEA, APAC, USA).
- Skill development in multiple technologies.
- Customer-facing role with real-world problem-solving experience.
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